DELIVERY + PROCESSING
The Escape Co's designs are made by hand to order. Please allow up to 15 business days for processing and delivery. Delivery times may vary. All our orders will be delivered either by Australia Post or local courier. You will be notified when your order is being dispatched and a tracking number will be given.
Please note that the postage/courier times are indicative only, and may vary depending on the postal service, public holidays or during busy holiday periods. We cannot assume responsibility for any issues or delays with postage and delivery. If you are in a remote location, an extra surcharge may apply to your shipping costs. This does not get calculated at checkout, you will be contacted via email with the option to pay the difference or receive a refund for the product you ordered.
You are responsible for any additional local customs and duties on your order and we are required by law to disclose the full value of the package contents and cannot alter this value. If an order is refused by your country by no fault of our own, you are responsible for all shipping expenses and any additional costs incurred.
You are responsible for tracking your own parcel, failure to collect your parcel from the designated outlet may result in your parcel being returned to us here in Australia, upon which you will need to cover the costs of re-postage of your order.
Please email firstname.lastname@example.org for an international delivery quote.
Notification of damages
Notification of any damages incurred in transit must be advised within 24 hours of receiving the order.
Please be aware that by purchasing these hand-crafted pieces means that you understand that there may be flaws. Just like each one of us, no candle is alike or perfect which is what makes them so magical. We work by designs and endeavour to create like products however by the nature of being individually poured by hand, and using raw materials such as soy and concrete, there will be slight variations between each product and the product image on screen. We consider this a unique advantage, your bespoke candle is truly one of a kind.
These flaws are normal, such as cracking in the concrete, cracking in the wax, fading etc. This does not effect the burning of the candle and this is a true indicator that you have purchased a hand-crafted product.