Candle care


safety + Caring for your new candle

  • Before the first light, make sure you have 2-3 hours available for the candle to burn while attended.

  • Always use a candle-holder specifically designed for candle use. The holder should be heat resistant, sturdy, and large enough to contain any drips or melted wax.

  • Place your candle on a flat, flame retardant surface, away from drafts, children, pets, curtains, furniture, etc.

  • For best results, don't burn your candle for longer than 2-3 hours at a time. Extinguish, let the candle cool down, trim the wick, and relight

  • Candles are sensitive to temperature and light. Prevent candles from fading, cracking and melting by storing your candles in a cool, dry place, away from direct sunlight, dust and fluorescent light.

  • Store your candles in an upright position and don’t leave them in a car on a warm day, or they might warp from the heat.

  • Pillar candles are designed to hold the wax within the candle. When you first light your pillar candle, let the pool wax reach within 0.5cm of the outside edge, then extinguish. Continue to do this step every time you burn the candle. Once the wax pool reaches 0.5cm to the edge, extinguish so it does not melt over.

  • When burning many candles together, place them apart to prevent uneven burning.

  • Allow the soy candle to cool and harden before relighting them.

  • When picking up the concrete candle, please hold from the bottom of the candle. If you carry or hold the candle from the top it can easily be damaged or dropped.

  • Trim the little ball on the end of your wick to keep your candle burning gently, be sure not too short or it will become engulfed by wax.

  • Never move or leave candles unattended while burning.

  • Keep the wax pool free of wick trimmings, matches and debris at all times.

  • Keep burning candles away from drafts, vents, ceiling fans and air currents. This will help prevent rapid, uneven burning, and avoid flame flare-ups and sooting. Drafts can also blow nearby lightweight items into the flame where they could catch fire.

  • Always burn candles in a well-ventilated room. Don’t burn too many candles in a small room or in a “tight” home where air exchange is limited.

  • Don’t burn a candle all the way down. Extinguish the flame if it comes too close to the holder or container.

  • Never touch or move a burning candle or container candle when the wax is liquid.

  • Use a snuffer to extinguish a candle. It’s the safest way to prevent hot wax splatters.

  • Extinguish a candle if it repeatedly smokes, flickers, or the flame becomes too high. The candle isn’t burning properly. Cool, trim the wick, then check for drafts before relighting.


common issues


  • When a candle burns hollow, or leaves a thick, unused mantle or rim, this is referred to as 'tunnelling'. It can be avoided by making sure the initial burn is long enough to melt the candle all the way to the edge, or in other words; to maximise the wax pool. See above for details of this process, which is referred to as setting the memory of the candle.

  • If the tunnelling hasn't gone too far, a way to fix it is by 'hugging' the candle; pushing the soft wax rim inwards towards the flame, so that it has a chance to melt.

  • If however the tunnelling has gone too deep to fix by hugging, the rim can be trimmed down with a sharp knife when the wax is warm. Blow out your candle, make sure the wax pool solidifies or clean it out to avoid dripping wax everywhere, and cut off the excess rim. Be careful not to damage the rim or the candle might start dripping when you relight it.

  • Note that a single-wick candle with a diameter over 10cm (4 inches) will always tunnel, as the wick won't generate enough heat to melt the wax all the way to the edge.


  • A properly burning candle can produce a little smoke every now and then, but it should never continuously smoke. If a noticeable amount of smoke is being generated, or the sides of your container show black marks, knowing the causes can help stop it.

  • DRAUGHT: A common cause is draught; if a candle is exposed to a draught, the flame will start flickering and it will likely smoke. To avoid this, move the candle out of the draught or shield the flame from the draught.

  • WICK LENGTH: Another cause can be the length of the wick; if the wick has gotten too long, extinguish the flame, let the candle cool down, trim the wick to 6mm (1/4 inch) and light again.



  • Our candles are made from soy/plant-based wax, which makes them soft and delicate. We have hand-poured these beauties without any nasties + they must be cared for in the correct way. You must always burn your pillar candle attended, as this is a hand-crafted SOY PILLAR which needs nurturing. This is a PILLAR candle not a CONTAINER candle, so there is always a chance of wax dripping.  A dripping candle can have a number of causes but all these issues can be easily remedied; it's just a matter of determining the cause and knowing the solution.

    1. Draught
    A strong draught can cause molten wax from the wax pool to get blown over the sides of the candle. Eliminate the source of the draught, move the candle out of the draught or shield the candle from the draught.

    2. Proximity
    If the candle is too close to other candles, this can cause irregular melting and warping. Place lit candles at least 10cm (3 inches) apart to avoid melting and warping due to heat from neighbouring candles.

    3. Slant
    It could be that your candle has been placed at an angle - make sure the candle is standing up straight.

    4. Burn time
    When you first light your candle, burn your candle for around 2-3 hours; you want to get close to the edges to avoid tunnelling, but you don't want to melt through the edge. After the first burn, avoid burning your candle for longer than 2-3 hours; extinguish, let the candle cool down, trim the wick, and relight. If you burn longer than 3-4 hours the walls of the pillar become soft and thin, which may cause wax to drip.

    5. Wick
    If you notice your candle wick leaning to one side, it could be that the wick is too long, causing a large, flickering and unstable flame. Extinguish the flame, let the candle cool, trim the wick down to 6mm (¼ inch) and relight. If the wick is leaning to one side it may cause the candle to burn off centre, which may cause wax to leak over the side.

    Hopefully this helps you prevent your candle from dripping. As you see, most of the causes can be easily fixed and avoided, and if they cannot then it's more likely a symptom of a poor quality candle (low quality wax, incorrect wick size or positioning, poor make quality) rather than incorrect use of the candle.