Frequently asked questions

 

WHY SOY + PLANT-BASED WAx?

Soy wax is completely renewable and free of nasties. Most PILLAR candles are made with chemical pollutants such as paraffin, acrolein, formaldehyde, acetaldehyde, toluene, benzene, acetone which are released into the air when burning. These chemicals are what make most PILLAR candles look and stay perfect in colour and shape when burning.

Our candles are handpoured using clean soy and plant based wax. Soy is a living organism that continues to expand, contract and change from it’s current form. These ‘flaws’ are normal and it is a clear indicator that you have purchased a natural plant based candle. Each candle is lightly scented with beautiful subtle notes, nothing overpowering but just enough to capture your senses.

Here at The Escape Co we wanted to create a natural plant-based PILLAR candle, which is very rare to find within the candle market. Please remember that soy is natural, not synthetic which means it will not be 100 percent perfect in colour and texture. It may even change over time, as soy is a delicate and soft wax to use in PILLAR candles....Hey, we can’t all be perfect!

 

why is my candle turning yellow?

We do not add chemicals or UV inhibitors to our candles as these chemicals are harsh and unnatural. If left exposed to direct or indirect light, your candle may darken. We suggest storing your candle in a cool dark place to keep it white. If your candle does darken do not be concerned as this is natural and will not affect the burn or quality.

 

Hand-crafted + imperfections... is that normal?

Just like each one of us, no candle is alike or perfect which is what makes them so magical. We work by designs and endeavour to create like products however by the nature of being individually poured by hand, and using raw materials such as soy and concrete, there will be slight variations between each product and the product image on screen. We consider this a unique advantage, your bespoke candle is truly one of a kind.

 

why is my candle dripping wax?

Our candles are made from soy/plant-based wax, which makes them soft and delicate. We have hand-poured these beauties without any nasties + they must be cared for in the correct way. You must always burn your pillar candle attended, as this is a hand-crafted SOY PILLAR which needs nurturing. This is a PILLAR candle not a CONTAINER candle, so there is always a chance of wax dripping.  A dripping candle can have a number of causes but all these issues can be easily remedied; it's just a matter of determining the cause and knowing the solution.

1. Draught
A strong draught can cause molten wax from the wax pool to get blown over the sides of the candle. Eliminate the source of the draught, move the candle out of the draught or shield the candle from the draught.

2. Proximity
If the candle is too close to other candles, this can cause irregular melting and warping. Place lit candles at least 10cm (3 inches) apart to avoid melting and warping due to heat from neighbouring candles.

3. Slant
It could be that your candle has been placed at an angle - make sure the candle is standing up straight.

4. Burn time
When you first light your candle, burn your candle for around 3-4 hours; you want to get close to the edges to avoid tunnelling, but you don't want to melt through the edge. After the first burn, avoid burning your candle for longer than 4 hours; extinguish, let the candle cool down, trim the wick, and relight. If you burn longer than 3-4 hours the walls of the pillar become soft and thin, which may cause wax to drip.

5. Wick
If you notice your candle wick leaning to one side, it could be that the wick is too long, causing a large, flickering and unstable flame. Extinguish the flame, let the candle cool, trim the wick down to 6mm (¼ inch) and relight. If the wick is leaning to one side it may cause the candle to burn off centre, which may cause wax to leak over the side.

Hopefully this helps you prevent your candle from dripping. As you see, most of the causes can be easily fixed and avoided, and if they cannot then it's more likely a symptom of a poor quality candle (low quality wax, incorrect wick size or positioning, poor make quality) rather than incorrect use of the candle.

 

do you offer custom orders? 

Due to each design being carefully hand crafted, variations to the design are possible upon request. If you have a specific request for colour/sizing for an upcoming event or wedding, please contact us and we will do our best to accommodate.

 

Why are they different sizes?

Please remember that each candle is hand-crafted and hand-poured. We try our best that each candle is close to the exact size requirements, however there will be slight variances in each candle. This is true indicator that you have purchased an organic hand-made product and has not been produced from a factory.

 

Do you have a showroom?

We do not have a showroom, all our candles are made to order. This ensures the product you receive is the freshest it can be. We are stocked in locations over Australia, please see our stockist page for the closest retail location.