Returns + exchanges
Notification of any damages incurred in transit must be advised within 24 hours of receiving the order.
Please be aware that by purchasing these hand-crafted pieces means that you understand that there may be flaws. Just like each one of us, no candle is alike or perfect which is what makes them so magical. We work by designs and endeavour to create like products however by the nature of being individually poured by hand, and using raw materials such as soy and concrete, there will be slight variations between each product and the product image on screen. We consider this a unique advantage, your bespoke candle is truly one of a kind.
These flaws are normal, such as cracking in the concrete, cracking in the wax, fading etc. This does not effect the burning of the candle and this is a true indicator that you have purchased a hand-crafted product.
Unfortunately we cannot accept returns, exchanges or refunds on products that have not been burnt correctly. Customers need to be made aware that these are hand-crafted and will not be PERFECT. Please make sure that yourself, staff and customers read the candle care given and on our website at www.theescapeco.com.au/candlecare.
However if you do have an issue with any product, please email us at firstname.lastname@example.org and we will see how we can resolve the issue for you.
pricing, Delivery + processing
The Escape Co's designs are made by hand to order. Please allow up to 15 business days for processing and delivery. Delivery times may vary. At this stage we currently only ship within Australia, all our orders will be delivered either by Australia Post or local courier. You will be notified when your order is being dispatched and a tracking number will be given.
Please note that the postage/courier times are indicative only, and may vary depending on the postal service, public holidays or during busy holiday periods. We cannot assume responsibility for any issues or delays with postage and delivery. If you are in a remote location, an extra surcharge may apply to your shipping costs. This does not get calculated at checkout, you will be contacted via email with the option to pay the difference or receive a refund for the product you ordered.
The Escape Co reserve the right to alter our pricing at any time. Price listed is based on product photographed.
The term ‘The Escape Co’ or ‘us’ or ‘our’ or ‘we’ refers to The Escape Co, the owner of the website, whose registered office is 95 668 890 244, New South Wales. The term ‘you’ or ‘your’ refers to the website user.
Your use of this website is subject to the following terms and conditions:
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Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
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These terms and conditions do not relate to your use of any product or service described on our website unless otherwise agreed. You must refer to the individual warranty relevant to any particular product or service.
These terms and conditions may be amended from time to time. Your continued use of our website following any such amendments will be deemed to be confirmation that you accept those amendments.
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