Returns + exchanges
Notification of any damages incurred in transit must be advised within 24 hours of receiving the order.
Please be aware that by purchasing these hand-crafted pieces means that you understand that there may be flaws. Just like each one of us, no candle is alike or perfect which is what makes them so magical. We work by designs and endeavour to create like products however by the nature of being individually poured by hand, and using raw materials such as soy and concrete, there will be slight variations between each product and the product image on screen. We consider this a unique advantage, your bespoke candle is truly one of a kind.
These flaws are normal, such as cracking in the concrete, cracking in the wax, fading etc. This does not effect the burning of the candle and this is a true indicator that you have purchased a hand-crafted product.
Unfortunately we cannot accept returns, exchanges or refunds on products that have not been burnt correctly. Customers need to be made aware that these are hand-crafted and will not be PERFECT. Please make sure that yourself, staff and customers read the candle care given and on our website at www.theescapeco.com.au/candlecare.
However if you do have an issue with any product, please email us at email@example.com and we will see how we can resolve the issue for you.
pricing, Delivery + processing
The Escape Co's designs are made by hand to order. Please allow up to 15 business days for processing and delivery. Delivery times may vary. At this stage we currently only ship within Australia, all our orders will be delivered either by Australia Post or local courier. You will be notified when your order is being dispatched and a tracking number will be given.
Please note that the postage/courier times are indicative only, and may vary depending on the postal service, public holidays or during busy holiday periods. We cannot assume responsibility for any issues or delays with postage and delivery. If you are in a remote location, an extra surcharge may apply to your shipping costs. This does not get calculated at checkout, you will be contacted via email with the option to pay the difference or receive a refund for the product you ordered.
The Escape Co reserve the right to alter our pricing at any time. Price listed is based on product photographed.
The term ‘The Escape Co’ or ‘us’ or ‘our’ or ‘we’ refers to The Escape Co, the owner of the website, whose registered office is 95 668 890 244, New South Wales. The term ‘you’ or ‘your’ refers to the website user.
Your use of this website is subject to the following terms and conditions:
The content of this website is for your general information and use only. It is subject to change without prior notice.
Neither we nor any third parties provide any warranty or guarantee as to the performance, accuracy, timeliness, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You hereby acknowledge that such information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such to the fullest extent permissible by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, appearance, look and graphics of the website. Any reproduction of the website’s material is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.
Unauthorised use of this website may be a criminal offence and/or give rise to a claim for damages.
This website may also, on occasion, include links to other websites which are not controlled by us. These links are provided for your convenience to provide you with further information. You acknowledge that they are used at your own risk. They do not signify that we recommend or endorse the websites. We have no control over the nature, content and availability of those websites.
Your use of this website and any dispute arising out of your use of it is subject to the laws of New South Wales.
You may only use the website for lawful purposes and in a manner consistent with the nature and purpose of the website.
These terms and conditions do not relate to your use of any product or service described on our website unless otherwise agreed. You must refer to the individual warranty relevant to any particular product or service.
These terms and conditions may be amended from time to time. Your continued use of our website following any such amendments will be deemed to be confirmation that you accept those amendments.
You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your use of the website.
In no event will we be liable for any loss, damage, cost or expense including legal costs and expenses (whether direct or indirect) incurred by you in connection with the use of this website.
Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.